Help Center

1. Select your desired GiftSuite Box. 
2. Upload your company logo to add a custom gift tag or card, or select from one of our complimentary designs.
3. Include a personal message for each recipient in the typeface of your choice.
4. Select your shipping date and enter multiple addresses to ship directly to each recipient.

Create your GiftSuite account here.

Send us an email at hello@giftsuite.com or fill out the form here. We'll be in touch within 24 hours.

We ship anywhere within the United States, including Alaska and Hawaii.

We are committed to giving you the best delivery experience (and shipping rates) possible, therefore, we offer a flat rate fee of $7/box shipping anywhere within the US for orders under $100. We offer free shipping for orders over $100.

At this time, we do not ship internationally, as we are unable to guarantee that your gift will not be opened or delayed in customs.

On the Recipients step, you will be able to enter in a separate shipping address for each box. Here, you will also be able to include a custom card message for each recipient.

To learn more, read our help article here.

Once your gift has been added to the shopping cart, Scheduled Send allows you to select a shipping date up to 3 months in advance at checkout.

• Shipping dates are available up to 3 months in advance.
• You must order by 5pm PST to ship the next available business day.
• Unavailable shipping dates will be greyed out (i.e., federal holidays, weekends, studio closed).
• We are unable to guarantee a specific delivery date, as delivery dates are determined by the mail carrier.

All orders are shipped and delivered via USPS Priority Mail.

Estimated delivery dates are shown underneath the calendar as you select your shipping date. Please note, we are unable to guarantee specific delivery dates, as delivery dates are determined by the mail carrier. You will receive updated tracking information once your gift has shipped.

Tracking numbers may take up to 24 hours to update by the carrier.

If delivery was unsuccessful due to user error (i.e., an invalid shipping address or refused delivery) or the carrier is unable to access the delivery location, you will need to contact the local post office to schedule re-delivery or have the package held for pickup.

If your gift is returned to sender, we will contact you for an updated address once it is received at our warehouse. A re-shipping fee of $12 applies. Please note, we are unable to provide refunds for undeliverable orders.

Have your recipient double check that their box isn't hiding around the corner, in the lobby or was picked up by a neighbor. Unfortunately, in the rare case that a package was stolen or lost, you will need to file a claim with the mail carrier, and we're happy to do the same.

Our signature gift box comes in two sizes:

• Standard - 8.5" x 7" x 3.5"
• Large - 10.5" x 8.5" x 4"

Every gift is hand-packaged in our signature GiftSuite gift box, topped with a black or navy grosgrain bow. We mail your gift in a shipping box so it is protected and arrives in mint condition.

We never include receipts, packing slips, or price tags in any of our gifts.

All gifts include a card. Before checkout, you will be able to choose a card and enter a customized message for each box and recipient.

To add a custom gift tag or card with your company logo, choose your logo file (.png, .jpg, .jpeg) on the Customize and Card steps of the gift builder. You will be able to preview your logo before moving on to the next step.

To learn more, read our help article here.

Sales are final for customized gifts and curated gift boxes. For individual gift items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or packing slip. 

To start a return, you can contact us at hello@giftsuite.com. Please note that returns will need to be sent to the following address: 21620 Lassen Street, Chatsworth, CA 91311. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@giftsuite.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and curated gift boxes. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@giftsuite.com.

Disclaimer: GiftSuite reserves the right, at its sole discretion, to refuse, cancel or make changes to any order for any reason.

For questions about our corporate gifting services, visit our Corporate Gifting FAQs here.