How does GiftSuite work?
- Choose products from our curated marketplace to customize your gift.
- Upload your company logo to add a custom gift tag or card.
- Include a personal message for each recipient in the typeface of your choice.
- Select your shipping date and enter multiple addresses to ship directly to each recipient.
Where do I create an account?
Create your GiftSuite account here.
How do I contact someone at GiftSuite?
Shipping & Delivery
Where do you ship?
We ship anywhere within the United States, including Alaska and Hawaii.
How much is shipping?
We are committed to giving you the best delivery experience (and shipping rates) possible, therefore, we offer a flat rate fee of $12/box shipping anywhere within the US.
Do you ship internationally?
At this time, we do not ship internationally, as we are unable to guarantee that your gift will not be opened or delayed in customs.
How do I ship to multiple addresses?
On the Recipients step, you will be able to enter in a separate shipping address for each box. Here, you will also be able to include a custom card message for each recipient.
To learn more, read our help article here.
When will my gift ship?
Once your gift has been added to the shopping cart, Scheduled Send allows you to select a shipping date up to 3 months in advance at checkout.The fine print:
- Shipping dates are available up to 3 months in advance.
- You must order by 5pm PST to ship the next available business day.
- Unavailable shipping dates will be greyed out (i.e., federal holidays, weekends, studio closed).
- We are unable to guarantee a specific delivery date, as delivery dates are determined by the mail carrier.
What carrier will deliver my gift?
All orders are shipped and delivered via USPS Priority Mail.
When will my gift arrive?
Estimated delivery dates are shown underneath the calendar as you select your shipping date. Please note, we are unable to guarantee specific delivery dates, as delivery dates are determined by the mail carrier. You will receive updated tracking information once your gift has shipped.
Why isn't my tracking number updating?
Tracking numbers may take up to 24 hours to update by the carrier.
My gift was unable to be delivered. What should I do?
If delivery was unsuccessful due to user error (i.e., an invalid shipping address or refused delivery) or the carrier is unable to access the delivery location, you will need to contact the local post office to schedule re-delivery or have the package held for pickup.
What happens if my gift is returned to sender?
If your gift is returned to sender, we will contact you for an updated address once it is received at our warehouse. A re-shipping fee of $12 applies. Please note, we are unable to provide refunds for undeliverable orders.
My gift was marked delivered, but my recipient never received it.
Have your recipient double check that their box isn't hiding around the corner, in the lobby or was picked up by a neighbor. Unfortunately, in the rare case that a package was stolen or lost, you will need to file a claim with the mail carrier, and we're happy to do the same.
Products & Packaging
What is the size of the box?
Our signature gift box comes in two sizes:
- Standard - 8.5" x 7" x 3.5"
- Large - 10.5" x 8.5" x 4"
How will my gift be packaged?
Every gift is hand-packaged in our signature GiftSuite gift box, topped with a black or navy grosgrain bow. We mail your gift in a shipping box so it is protected and arrives in mint condition.
My order is a gift. I don't want a receipt or any prices sent with my order.
We never include receipts, packing slips, or price tags in any of our gifts.
Can I include a note in my gift?
All gifts include a card. Before checkout, you will be able to choose a card and enter a customized message for each box and recipient.
How do I include my company logo?
To add a custom gift tag or card with your company logo, choose your logo file (.png, .jpg, .jpeg) on the Customize and Card steps of the gift builder. You will be able to preview your logo before moving on to the next step.
To learn more, read our help article here.
Returns & Exchanges
What is your return policy?
Due to the customized nature of each gift, all sales are final.
Disclaimer: GiftSuite reserves the right, at its sole discretion, to refuse, cancel or make changes to any order for any reason.
Do you offer corporate gifting services?
For questions about our corporate gifting services, visit our Corporate Gifting FAQs here.