Help Center

Thanks for asking! We're a full-service gifting company. From individual gifts you can purchase on our site to a VIP curation service for busy professionals to a concierge corporate gifting team, we cover everything gifting! 

Two things to know about us: 1. we started during the pandemic with the goal of supporting other small businesses, so today, we offer a variety of amazing gifts from other partners on the GiftSuite site, and 2. we believe gifts should delight and make the world a better place. We opt for luxury, utility and sustainability when curating our gift selections.

Create your GiftSuite account here.

We ship anywhere within the United States, including Alaska and Hawaii.

We are committed to giving you the best delivery experience (and shipping rates) possible, therefore, we offer a flat rate fee of $7/box shipping anywhere within the US.

Contact us at hello@giftsuite.com

When you click on your cart, you will see a "Ship To Multiple Addresses" button, above the Checkout button.

To learn more, read our help article here.

You have the option to select a shipping date with each gift. When no date is selected gifts will generally be shipped within 24 hours. Please note, during the busy holiday season, sometime the ship out times may be longer.

• We are unable to guarantee a specific delivery date, as delivery dates are determined by the mail carrier.

All orders are shipped and delivered via USPS, Fedex or UPS.

Estimated delivery dates are shown underneath the calendar as you select your shipping date. Please note, we are unable to guarantee specific delivery dates, as delivery dates are determined by the mail carrier. You will receive updated tracking information once your gift has shipped. In general, Ground shipping averages 5-7 days.

Tracking numbers may take up to 24 hours to update by the carrier.

If delivery was unsuccessful due to user error (i.e., an invalid shipping address or refused delivery) or the carrier is unable to access the delivery location, you will need to contact the local post office to schedule re-delivery or have the package held for pickup.

If your gift is returned to sender, we will contact you for an updated address once it is received at our warehouse. A re-shipping fee of $12 applies. 

Have your recipient double check that their box isn't hiding around the corner, in the lobby or was picked up by a neighbor. Unfortunately, in the rare case that a package was stolen or lost, you will need to file a claim with the mail carrier, and we're happy to do the same.

Our signature gift box comes in two sizes:

• Standard - 8.5" x 7" x 3.5"
• Large - 10.5" x 8.5" x 4"

Every gift shipped from the GiftSuite warehouse has a packaging option you can select. Gifts shipping from partner warehouse will arrive as pictured (some with gift packaging, some without). All gifts are mailed in a shipping box so they are protected and arrive in mint condition.

We never include receipts, packing slips, or price tags in any of our gifts.

Yes! You will have the option of including either a printed gift note (GiftSuite items) or an email/video note with your gift which ship from our partners.

Sales are final for customized gifts, items on sale, food items, and curated gift boxes. For individual gift items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or packing slip. 

To start a return, you can contact us at hello@giftsuite.com. For items purchased through our partners, you will be able to contact them directly. If you have any issues, please contact us. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@giftsuite.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and curated gift boxes and items on sale. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@giftsuite.com.

Disclaimer: GiftSuite reserves the right, at its sole discretion, to refuse, cancel or make changes to any order for any reason.

For questions about our corporate gifting services, visit our Corporate Gifting FAQs here.