How do I request a custom order?

Please submit all custom order requests here.

What is your standard turnaround time for custom gifts?

Our standard turnaround time for custom gifts is 3-4 weeks. This may vary depending on your required quantity and project specifications.

What is the minimum quantity for custom gifting?

We have an order minimum quantity of 30 boxes for all custom orders.

What is your recommended budget per box?

We budgeting a minimum of $60/box. Shipping and sales tax will be added to your final invoice if applicable.

Do you offer volume discounts?

Due to the customized nature of our gifts, we do not offer volume discounts. Every gift is hand-packaged and customized with the utmost attention to detail.

How will I be invoiced for my order?

We will provide you with a Quickbooks invoice to submit payment via credit card or bank transfer. Your invoice will include a downloadable PDF for your reference.

Do you offer payment terms?

As a small business, we are currently unable offer net 30 or net 60 payment terms. Prepayment is required via credit card or bank transfer prior to product sourcing, custom branding, and fulfillment.

Custom Branding

Do you offer custom branding?

Learn more about our custom branding options here. Please note, minimum quantities and pricing may vary depending on your project details.

Do you offer branded products and company swag?

We do not currently brand products or manufacture company swag.

Can we include our own company swag in the box?

We offer custom solutions to inventory and include your company swag in our boxes. Sample products are required to determine fit inside our box. To learn more, contact us here.

Fulfillment & Distribution

Tell me about my shipping options.

We offer shipping direct to your recipients or to a single location. We will collect recipient names and shipping addresses in a spreadsheet and provide tracking numbers once shipped.

Do you offer staggered shipping?

We're happy to offer staggered shipping at your convenience. We will set aside your inventory so we have it on-hand whenever you're ready to send out a gift. Pre-payment is required.

What mail carrier do you ship with?

All gifts shipping within the US are shipped via FedEx Home Delivery or UPS Ground and are typically delivered within 3-5 business days.

Can I use my corporate FedEx or UPS shipping account?

Contact us at hello@giftsuite.com if you have a corporate shipping account you would like to use.

Where do you ship?

We ship anywhere within the US, including Alaska and Hawaii. For international shipments, please contact us at hello@giftsuite.com

How much is shipping?

Shipping is $10/box anywhere within the US.