General

How does GiftSuite work?
1. Choose a gift from our signature collection or create your own with products from our marketplace. 
2. Customize a card with your personal message.
3. Schedule your gift for shipping and we’ll hand wrap it for delivery, straight to their door.

Where do I create an account?
You can create your GiftSuite account here

How do I contact someone at GiftSuite?
Send us an email at hello@giftsuite.com or fill out the form here. We'll be in touch within 24 hours!

Shipping & Delivery

Where do you ship to?
We ship anywhere within the United States, including Alaska and Hawaii!

How do I order multiple boxes?
If you're shipping to one address, you can order multiple quantities of the same exact gift in one transaction. 

Can I ship to multiple addresses?
If you would like to ship to multiple locations, you will need to place a separate order for each shipping address. If there is anything we can do to help, feel free to reach out to us at orders@giftsuite.com.

How much does shipping cost?
We are committed to giving you the best delivery experience (and shipping rates) possible, therefore, we offer a flat rate hand-wrapping and shipping fee no matter where you are shipping to.

Do you ship internationally?
At this time, we do not ship internationally, as we are unable to guarantee that your gift will not be opened or delayed in customs.

    When will my gift ship?
    Once your gift has been added to the shopping cart, Scheduled Send allows you to select a shipping date up to 3 months in advance at checkout.

    The fine print:

    • Shipping dates are available up to 3 months in advance.
    • You must order by 7pm PST to ship the next available business day.
    • Unavailable shipping dates will be greyed out (i.e., federal holidays, weekends, studio closed).
    • We are unable to guarantee a specific delivery date, as delivery dates are determined by the mail carrier.

    Need your order rushed? Get in touch with us at hello@giftsuite.com and we’ll do our best to make it happen!

    What carrier will deliver my gift?
    All orders are shipped and delivered via USPS. The carrier will deliver your order to the recipient's typical mailbox or delivery location. 

    When will my gift arrive?
    Estimated delivery dates are shown underneath the calendar as you select your shipping date. Please note, we are unable to guarantee specific delivery dates, as delivery dates are determined by the mail carrier. You will receive updated tracking information once your gift has shipped.

    I received my tracking number, but it hasn't been updated. 
    Not to worry! Once your gift has shipped, it can take up to 24-48 hours for your tracking information to be updated by the carrier. 

    My gift was unable to be delivered. What should I do?
    We're here to help contact mail carriers and track down your package. If the delivery was unsuccessful due to user error (i.e., an invalid shipping address or refused delivery) or the carrier is unable to access the delivery location, you will need to contact the local post office to schedule re-delivery or have the package held for pickup. 

    My gift was returned to sender. 
    If your gift is undeliverable and returned to sender, we are happy to ship your gift to an updated address for a re-shipping fee. Please note, we are unable to provide refunds for undeliverable orders.

    It says my gift was delivered, but my recipient never got it. Now what?
    Have your recipient double check that their box isn't hiding around the corner, in the lobby or was picked up by a neighbor. Unfortunately, in the rare case that a package was stolen or lost, you will need to file a claim with the mail carrier, and we're happy to do the same!

      Returns & Exchanges 

      Due to the customized nature of each gift, all sales are final.

      Disclaimer: GiftSuite reserves the right, at its sole discretion, to refuse, cancel or make changes to any order for any reason.

      Products & Packaging

      What is the size of the box?
      Our signature gift box comes in two sizes: 
      Standard — 8.5" x 7" x 3.5"
      Large — 10.5" x 8.5" x 4"

      How is my gift packaged?
      Every gift is hand wrapped in our signature GiftSuite gift box, topped with a black or navy grosgrain bow. We mail your gift in a shipping box so it is protected and arrives in mint condition.

      My order is a gift. I don’t want a receipt or any prices sent with my order.
      We never include receipts, packing slips or price tags in any of our gifts, unless the price tag cannot be removed without damaging the item. This is often the case with books.

      Can I include a note with my gift?
      Absolutely! All gifts come with a customized card. Before checkout, you will be able to choose a card, add your message and customize your typeface.

      I would love for GiftSuite to include my brand/product in your marketplace. How can I get in touch?
      We are always looking for new brands to collaborate with and feature in our marketplace. If you think your product would be a great fit for GiftSuite, send us a note at hello@giftsuite.com. We'd love to hear from you!

      Custom & Corporate Gifting

      Do you offer custom gift boxes?
      Absolutely! Our corporate sales team is dedicated to working with companies to create on-brand gifts for all of your corporate and professional gifting needs. Get in touch to request a quote.

      How do I request a custom order?
      Please submit all custom order requests here. We highly recommend that you look through our Product Catalog beforehand.

      What is your standard turnaround time for custom gifts?
      Our standard turnaround time for custom gifts is 3-4 weeks. This may vary depending on your required quantity and project specifications.

      What is the minimum quantity for custom gifting?
      We have a minimum of 10 gifts for all custom orders.

      Do you provide custom branding?
      Yes. You can learn more about our custom branding add-ons here. Please note, minimum quantities and pricing can vary depending on your project details.

      Do you offer branding for products inside the box?
      At this time, we offer company branding on select products on a case by case basis. For more information, get in touch with us at corporate@giftsuite.com.

      What is your recommended budget per box?
      We typically recommend a minimum budget of $60/box. Shipping and sales tax will be added to your final invoice if applicable.

      I need a gender neutral gift for my recipients. Is this possible?
      Absolutely! The majority of the products we select to include in our catalog are gender neutral and inclusive.

      Do you offer local delivery within the San Francisco Bay Area?
      We are able to offer local delivery within the San Francisco Bay Area on a case by case basis. Additional fees apply. 

      Do you ship internationally?
      At this time, we do not ship internationally, as we are unable to guarantee that your gift will not be opened or delayed in customs.

      Can I use my corporate FedEx or UPS shipping account?
      At this time, we are unable to ship using third party or corporate shipping accounts. All orders are shipped via USPS Priority Mail. 

      If we didn't answer your question here, feel free to get in touch with us at hello@giftsuite.com.